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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the LettingGuru platform ("Service"), operated by LettingGuru ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms apply to all users of the Service, including agency staff, administrators, and any other authorised users within your organisation.

2. Service Description

LettingGuru is a cloud-based property management platform designed for UK letting and estate agencies. The Service includes property portfolio management, tenant onboarding, maintenance tracking, financial management, compliance tools, reporting, and related features as described on our website.

We may update, modify, or discontinue features of the Service at any time. We will provide reasonable notice of any material changes that affect your use of the platform.

3. Account Terms

  • You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organisation.
  • You are responsible for maintaining the security of your account credentials. Do not share your login details with unauthorised individuals.
  • You are responsible for all activity that occurs under your account and within your agency workspace.
  • You must provide accurate and complete information when creating your account and keep it up to date.
  • We reserve the right to suspend or terminate accounts that violate these Terms or are used for unlawful purposes.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of UK regulations.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems.
  • Upload malicious code, viruses, or any harmful content.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or redistribute the Service without our prior written consent.
  • Use the Service in any way that could damage, disable, or impair its functionality.

5. Your Data

You retain ownership of all data you input into the Service ("Your Data"). By using the Service, you grant us a limited licence to process, store, and display Your Data solely for the purpose of providing the Service to you.

We will not access, use, or share Your Data except as necessary to provide the Service, comply with the law, or as described in our Privacy Policy. Your Data is isolated within your agency workspace and is not accessible to other agencies.

6. Payment Terms

  • Subscription fees are billed monthly or annually, as selected during sign-up. Prices are in GBP and exclusive of VAT unless stated otherwise.
  • Payment is due at the start of each billing period. Failure to pay may result in suspension of access to the Service.
  • We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period.
  • Refunds are handled on a case-by-case basis at our discretion. We do not offer refunds for partial billing periods.

7. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@lettingguru.co.uk. Upon cancellation:

  • Your access will continue until the end of your current billing period.
  • You may export Your Data before your access ends. We provide CSV export functionality for this purpose.
  • After the billing period ends, your account will be deactivated and Your Data will be deleted within 90 days, unless retention is required by law.

8. Intellectual Property

The Service, including its design, code, features, branding, and documentation, is owned by LettingGuru and protected by UK and international intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

9. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
  • Our total liability for any claim arising from or related to the Service shall not exceed the fees you paid in the 12 months preceding the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold LettingGuru harmless from any claims, losses, or damages (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact

If you have any questions about these Terms, please contact us: