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Privacy Policy

Last updated: March 2026

1. Introduction

LettingGuru ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform, website, and related services.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, please contact us at hello@lettingguru.co.uk.

2. What We Collect

We may collect the following types of personal data:

  • Account information: name, email address, phone number, company name, and role when you sign up or contact us.
  • Property and tenancy data: property addresses, tenant details, landlord details, contractor details, financial records, and maintenance logs that you input into the platform.
  • Usage data: how you interact with our platform, including pages visited, features used, and session duration.
  • Technical data: IP address, browser type, device information, and operating system.
  • Communication data: messages you send through our contact forms, support channels, or in-app messaging.

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain the LettingGuru platform and services.
  • Process your account registration and manage your subscription.
  • Respond to your enquiries and provide customer support.
  • Send important service updates and security notifications.
  • Improve our platform through analytics and usage patterns.
  • Comply with legal obligations, including UK property regulations.
  • Send marketing communications (only with your consent, and you can opt out at any time).

Our legal bases for processing are: performance of a contract, legitimate interests, legal obligation, and consent (where applicable).

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: hosting (Vercel), database (Neon), email delivery (Resend), file storage (Cloudflare), and analytics providers who process data on our behalf under strict data processing agreements.
  • Legal authorities: when required by law or to protect our legal rights.
  • Your agency colleagues: data within your agency account is accessible to authorised users within your organisation based on their assigned roles.

All third-party processors are vetted to ensure they meet GDPR requirements. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

5. Cookies

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how the platform is used. You can manage your cookie preferences through your browser settings.

  • Essential cookies: required for the platform to function (session management, authentication).
  • Analytics cookies: help us understand usage patterns and improve the platform. These are anonymised where possible.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. When you cancel your account, we will delete or anonymise your data within 90 days, unless we are required by law to retain it for longer (for example, financial records may need to be kept for up to 7 years).

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data and request a copy.
  • Rectify inaccurate or incomplete data.
  • Erase your data (the "right to be forgotten"), subject to legal obligations.
  • Restrict processing in certain circumstances.
  • Data portability — receive your data in a structured, commonly used format.
  • Object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@lettingguru.co.uk. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security reviews, and secure development practices. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

LettingGuru is not intended for use by anyone under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.